Frequently Asked Questions
Everything you need to know about your order and our products.
How is my order packaged for privacy?
All orders are shipped in plain, discreet cardboard boxes with no mention of the brand or contents on the outside. The sender name will appear as 'FL Shipping' to ensure your total privacy.
Where does Fleshlight EU ship from?
We ship all orders directly from our warehouse located within the European Union, ensuring fast delivery times and no additional customs duties or import taxes for EU customers.
What payment methods do you accept?
We accept a variety of secure payment methods including major credit cards (Visa, Mastercard), PayPal, and localized European banking options like Klarna and iDEAL.
Can I return a product if I change my mind?
Due to the intimate nature of our products, we can only accept returns on items that are unopened, unused, and still in their original heat-sealed clear packaging for hygiene reasons.
How do I clean and maintain my Fleshlight?
After use, rinse the sleeve with warm water and mild soap or our specialized toy cleaner. Pat dry and apply cornstarch or renewal powder to maintain the SuperSkin material's soft texture.
How long does shipping take within Europe?
Standard shipping typically takes 3-5 business days depending on your location. We also offer express shipping options at checkout for 1-2 day delivery to most major European cities.